Privacy Policy

1. Introduction

Welcome to TotalSource Trading. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This policy explains how we handle the information you provide through our online lead form.

2. Information We Collect

When you complete our contact or lead form, we collect:

• • Name and Surname
  • Email Address
  • Phone Number
  • Any other fields, e.g., [Company Name/Query Details/ Project Name]

3. Purpose of Collection

We collect this information for the sole purpose of:
Responding to your request for pricing or quotes.
Providing after-sales support.
Contacting you regarding the specific services you inquired about.

4. How We Use Your Data

Your information is used internally by our sales representatives. We do not sell, rent, or lease our customer lists to third parties.

5. Storage and Security

We take reasonable technical and organisational measures to secure your data and prevent unauthorised access or loss. Your information is stored on secure servers and is only accessible by employees who need it to perform their duties.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

7. Your Rights

Under POPIA, you have the right to:

• • Request access to the personal info we hold about you.
  • Request the correction or deletion of your info.
  • Object to the processing of your info.

8. Contact Us

If you have any questions or wish to exercise your rights, please contact our Information Officer:

• • Email: info@totalsource.co.za
  • Physical Address: 3 Impangela Road, Sebenza, 1609, RSA

You also have the right to contact the Information Regulator at: 

• • complaints.IR@justice.gov.za